How to Deal with Angry People on the Internet

 

 

 

We all have been on the receiving end. However innocuous our posts on Facebook may be, they triggers angry responses. Sometimes, we respond heatedly to other’s comments on social media. There is a name to this type of behavior: Internet Rage. Like its namesake, Road Rage, it is triggered by similar impulses.

The emotional distance between the aggressor and the target is key. Emotional distance allows for exaggerated emotional responses when threatened or slighted. Anonymity allows for dehumanization of the ‘other’ and, thus, moral consequences of such behavior becomes dismissed. Internet Rage brings another element into the equation: physical distance, which permits behavior that would never be considered, by minimizing real-world consequences.

While Internet Rage has been around since the beginning of social media, it seems that it has increased dramatically over the past few years. It is a reflection of the growing intolerance, especially political fanaticism, in real life. After all, social media reflects (and amplifies) current social trends.

 

    1. Don’t feed the Trolls. It is well-known that irate replies to angry comments only encourages more of the same. Best not to reply to such posts. If you want to answer, keep a neutral tone. If this doesn’t work, block or unfriend the offender.

 

    2. Avoid problematic topics.  Before posting, consider the following: will your contribution to divisive topics enlighten or enrage others. If you think it will provoke angry responses instead of helpful ones, perhaps it’s not worth posting.

 

    3. Report the Crazies. Some posts cross the line from mere anger to vulgarity, hate or personal slander. Such unacceptable behavior should be reported to social media monitors (after blocking the individuals.)

 

    4. Maintain your Integrity. If your friends see a consistent pattern of measured, considerate on-line behavior on your part, they will support you in case of attack. After all, as in real-life, your behavior will attract support (or opposition) from others, as the case may be.

 

    5. Take a Break. It is absolutely reasonable to close Facebook or Twitter for some time. Nothing relaxes a restless or anxious mind more than a long walk, a yoga class or a dinner with friends. It is also useful to ration social media times to healthy amounts.

 

Mohan Ashtakala (www.mohanauthor.com) is the author of "Karma Nation" a fantasy, and "Karma Nation," a literary romance. He is published by Books We Love (www.bookswelove.com)